I received an error message while trying to log into the software.


Please note that after your order it can take up to 10 minutes until your account is activated. 

If the log in still is not possible after that time frame, please make sure that you have paid attention to lower and upper case letters. Please copy and paste the details from the e-mail "Your access details for" into the software (menu item "Settings"). 

Should you still not be able to log in, please contact us. To ensure a fast and adequate solution, please attach the text of the received error message to your inquiry.

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