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Why do I get an error message when I try to log into the software?

‘Please note that it can take up to 10 minutes for your account to be activated.

If you are still unable to log in please check whether the access data is capitalized correctly. Please copy your unf username from the e-mail “Your access data for” into the software you are using and enter your self-chosen password. You can reset your password here if needed.

If the login is still not possible even with a new password, please contact us and specify the specific error message you receive. You can find our contact details here.

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